The Center for Innovative Learning Programs (CILP) clarified key issues and growing concerns regarding the use of Proctor360—including privacy, technical and internet accessibility, inconsistent faculty implementation, artificial intelligence (AI) detection accuracy, and environment checks—following student feedback since its announcement last semester.

In an exclusive interview with The HERALDO FILIPINO, CILP Director Roland Lorenzo Ruben emphasized that Proctor360 is not a surveillance tool but a remote proctoring tool, reiterating that in comparison, the former is used for long-term purposes while the latter has a shorter duration.

Moreover, Ruben confirmed that the tool remains in use. He also stressed that professors have the discretion to determine their exam modalities. If a professor opts for an online exam, the use of Proctor360 becomes mandatory.

“They (Proctor360) keep [a] very strict data privacy policy. Kasi member sila ng FERPA (Family Educational Rights and Privacy Act)… Kung meron silang vina-violate, mawawalan din sila ng license, and sa U.S., very strict sila pagdating sa data privacy, kaya since member sila nito, that give[s] us an assurance that our data is safe,” Ruben said.

In discussing how AI flags potential violations, Ruben explained that the system detects unusual behaviors such as prolonged looking away from the screen, the use of shortcut keys, switching browser tabs, and connecting to extended monitors—all of which are prohibited under examination guidelines. Although brief and minor movements are not flagged by the system, he mentioned that professors are responsible for reviewing the incidents. 

When asked about evaluating the tool’s effectiveness, the CILP Director revealed that an assessment will be conducted after every semester, based on user experience. 

“Kung academic integrity [ang] habol natin, dapat talaga [ay] may proctoring tool… If this particular tool is not working for us, then we can get another tool,” he mentioned, expressing openness to modifying or discontinuing its use if concerns arise.  

Ultimately, Ruben furthered the need to adapt to technological innovations, encouraging the DLSU-D community to be open to technological tools that would help advance teaching and learning.

Originally published in Heraldo Filipino Volume 39, Issue 2